PIN administration user actions

PIN administration user actions A workflow diagram generated by Archify. 01 / Agent (any role) 02 / Agent with superuser role Start · open PIN admin · Agent (any role) Start open PIN admin Has PIN? · customer PIN exists · Agent (any role) Has PIN? customer PIN exists Admin actions · link, SMS, generate · Agent (any role) Admin actions link, SMS, generate End · Agent (any role) End Generate PIN · send to customer · Agent with superuser role Generate PIN send to customer Status actions · deactivate, seen flag · Agent with superuser role Status actions deactivate, seen flag Delete PIN · current PIN · Agent with superuser role Delete PIN current PIN superuser Yes No Legend User UI Agent logic Policy External system

Admin actions (any agent)

  • • Send customer-portal link for self-service
  • • Send current PIN to customer via SMS
  • • Generate PIN and send to customer

Status actions (superuser)

  • • Deactivate PIN
  • • Set "PIN seen by customer" true or false

Superuser only

  • • Delete current PIN
  • • Generate PIN when customer has none yet