Entry-point PIN validation

Entry-point PIN validation A workflow diagram generated by Archify. 01 / Entry-point call and checks 02 / Outcome 03 / PIN validation view Client call · ASI or other client · Entry-point call and checks Client call ASI or other client PIN param set? · pinvalidationrequired · Entry-point call and checks PIN param set? pinvalidationrequired Default URL? · entry-point context · Entry-point call and checks Default URL? entry-point context Expert agent? · expert roles · Entry-point call and checks Expert agent? expert roles Skip PIN? · expert decides · Entry-point call and checks Skip PIN? expert decides URL view · choose entry point · Outcome URL view choose entry point Open KBP URL · requested URL, end · Outcome Open KBP URL requested URL, end Show PIN view · customer actions · PIN validation view Show PIN view customer actions Ask 2 digits · validate input · PIN validation view Ask 2 digits validate input PIN valid? · 2 of current PIN · PIN validation view PIN valid? 2 of current PIN check request no yes no yes no: open directly yes no yes: skip no: retry yes ask customer Legend User UI Agent logic Policy External system

Entry-point contexts

  • • ASI is the main caller when it did no PIN check
  • • Separate URLs: Default/EnWiCore, E-Mobility, Permission, Auftragserfassung

Expert roles (may skip)

  • • UserForderungsmanagement, AdminForderungsmanagement
  • • UserRechnungsmanagement, UserRechtsabteilung
  • • UserLeadmanagement

PIN view actions

  • • Send customer-portal link for self-service
  • • Send current PIN via SMS
  • • Generate PIN and send to customer
  • • Ask customer for 2 digits of the current PIN