KBP Business Context

KBP Business Context An architecture diagram generated by Archify. EnBW IDM · agent roles · Savvy · Architecture component EnBW IDM agent roles · Savvy Agents & support staff · 1st/2nd level · specialty · QA · Architecture component Agents & support staff 1st/2nd level · specialty · QA Entry clients · ASI · EnWiCore client · Architecture component Entry clients ASI · EnWiCore client Offer / order services · ComV3 offers · COM orders · Architecture component Offer / order services ComV3 offers · COM orders Commodity management · EnWiCore · meter data · layer · Architecture component Commodity management EnWiCore · meter data · layer Kundenberaterportal (KBP) · system under design · Architecture component Kundenberaterportal (KBP) system under design Content & engagement · Contentful · MXO · SendGrid · Architecture component Content & engagement Contentful · MXO · SendGrid Customer management · CMDM · CIAM · Auth0 MEK · Architecture component Customer management CMDM · CIAM · Auth0 MEK Accounting & payments · APA · Architecture component Accounting & payments APA Customer services · PIN · permissions · annotations · Architecture component Customer services PIN · permissions · annotations Digital Layer · business events · Architecture component Digital Layer business events Receivables tasks & documents · ZAuV (WFM) · EnDIA archive · Architecture component Receivables tasks & documents ZAuV (WFM) · EnDIA archive serve customers agent roles customer + case context offers, orders contracts, meters content, NBA, mails master data, identity balances, payments PIN, consents business events tasks, documents Legend Frontend Backend Security External

People

  • • Agents, support levels and specialty departments use KBP daily
  • • EnBW IDM supplies agent roles from Savvy; they decide which business functions an agent may use

Entry

  • • KBP is opened per business case from ASI or the EnWiCore client
  • • BSI will become the leading agent system and entry point

External systems

  • • Each box groups the systems listed in the table below
  • • Arrows name the business data exchanged